25 Best WordPress Live Chat Plugins of 2020 to Provide Instant Support on Your Website
You have finally set up an adequately documented landing page or website which boasts all the features and benefits of your product or service. All of your hard work has captivated the attention and imagination of your customers. However, as is the case always, these potential buyers will have a final doubt or a query which withholds them from finalizing the deal. This is where WordPress live chat plugin can be of extreme help. If we are supposed to look at stats, then note that around 67% of all customers don’t purchase because of uncertainties related to the product. But, if a live chat functionality is embedded into the website, then the buyer could take help from the support team directly regarding all their concerns.
Also, having a live chat functionality, increases the amount of interaction on a WordPress website. It allows you to provide exceptional customer service, and also take in feedback from your readers. If you wish to implement a live chat functionality on your WordPress powered website, then you are in luck. For this read, we have put together a list of the best Live Chat plugins for WordPress. Once installed, these plugins will enable you to offer outstanding live chat support to your readers.
Best WordPress Live Chat Plugins
#1. Tidio Live Chat
Tidio Live Chat plugin is designed for users looking for an easy to set up support chat system on their website. It is primarily for businesses just entering the market and helps them to communicate with their customers. Apart from helping you solve customer queries in real time, it will also allow you to track visitors, use a dedicated mobile app to keep in touch with your customer on the go, contact your visitors via email in case they leave the chat, and much more.
This WordPress live chat plugin also supports multiple color schemes and design options for customization purposes. Again, with support for over 183 languages, you will be able to entertain a genuinely international user base. On top of all these, the plugin is also compatible with popularly used software like Zendesk, GetResponse, SalesForce, MailChimp, and so on.
#2. Support Board
Chat- Support board plugin is a WordPress chat plugin powered by Diagflow and Slack. It lets you communicate with your customers using intelligent AI bots. It enables you to save your time by engaging the bots and staying in communication with your customers all the time. The chat UI is rich, lightweight and fast. It comes with six different types of messages and can generate surveys from them.
It supports multiple languages and can be translated into 19 languages. You can allow your visitors to register and log in to your site directly from the chat. The plugin features a modern admin interface that lets you manage conversations, users, and configurations from a single place. It can be easily integrated with WordPress to sync your user and data automatically. This WordPress live chat plugin can quickly notify you with sound, email and flash notification for different events. The plugin works well with all major browsers.
Tawk.To WordPress live chat plugin has over a hundred thousand users who use the plugin to monitor the visitors on their website and of course, chat with them. The plugin allows you to gain useful insights as to how potential buyers are coming in and using your website, and that too in real time. It also helps you to get in touch with these clients even if you are on the go, as there is a dedicated mobile app as well. Best of all, you get all these features for free, no strings attached.
#4. WP Live Chat Support
WP Live Chat Support is curated explicitly for small businesses to help them keep in touch with their troubled customers and help them to make purchases. Now coming to the features that you will get with the plugin, the most impressive ones would be the option to ban specific IP addresses from chatting, the option to store chats which you have missed, the ability to add surveys and polls to your chat box, the option to gain customer insights, and best of all GIF support.
On the customization front, you get access to 6 predefined skins and the ability to play around with different color variations which will help you to get the perfect chat box interfaces that blend in with your site’s aesthetics. Also, for the convenience of your users, they will have the liberty to drag and move the chat box to any corner of your site.
#5. All in One Support
All in One Support button is a WordPress live chat plugin that supports different social media chat channels, including Facebook customer chat, WhatsApp, Zendesk Skype, slack, etc., in a single module. The button is always fixed in a single position with light animation, which can be seen quickly by your visitors. It comes with a callback request feature that notifies the WordPress admin panel, web push notification and an email message. It supports prompt messages and is fully customizable.
6. JivoChat Live Chat
JivoChat plugin for WordPress describes itself as a powerful communication application more than a regular live chat plugin. It is packed with powerful features and is beautifully designed to help you get in touch with your customers, solve their problems, and ultimately make a sale.
Notable features of the plugin include real-time visitor tracking, an instant call functionality so users can call-and-talk instead of type-and-chat, option to connect with Facebook Page, Viber account, and so on. There is also a built-in automatic translator so that you can talk with customers no matter what language they speak. The plugin also supports integration with many of the popular CRM, API, webhooks, and mobile SDKs.
#7. YITH Live Chat
YITH live chat plugin is a messenger/chat plugin that lets you reply to your clients from the console. It is very handy and lets you create a good user experience with someone who wants to inquire about your site. You can easily create a preset message ready to be sent whenever someone starts interacting. You will be able to read all the messages that were received during your offline time.
The YITH WordPress live chat plugin lets you access older messages and conversations. The plugin has different frontend buttons, including the classic button (top-left, top-right, bottom-left, bottom-right) and round buttons. You can easily set up a pop-up function which opens the chat pop up on a single click or with automatic opening after some seconds. YITH offers you 30 days money-back guarantee if you’re not satisfied with their offering.
With Drift, you will be able to set up a live chat box on your WordPress website in no time. Its key strength lies in its ease of use, and the useful features which help you to increase your inbound leads. This WordPress live chat plugin supports integration with Slack which can help alert your team in real-time so that they can reply to a potential customer in minutes. Besides this, you will also get integration with HubSpot, Marketo, MailChimp, Zapier, Intercom, Salesforce, and over 100 more popularly used services.
Other features include an offline mode for times when your support team is not available. You can also get a user’s email address so that you can follow up with them later. On top of all this, there is browser targeting, which allows you to set triggers and rules for automatic chat box pop up when the customer is headed for a certain page on your website.
The Ninja Team Facebook messenger plugin is the no.1 messenger plugin for WordPress. It works as a bridge between your business and your customers. Facebook is the number on social media, and most of your customers are on Facebook. It is one of the easiest means of connecting with your customers. It helps you boost your sales and grow your business in no time. The plugin is fully compatible with WooCommerce and supports more than one language.
This WordPress live chat plugin notifies you instantly when a new message comes. The setup is quick and easy and takes less than 20 seconds. You do not need any special programming skills to integrate the plugin to your site. The plugin will help you save contact details about your customers. The plugin is fully responsive, and the messenger icon and button look perfect on mobile and desktop devices.
#10. Crip Live Chat
Crisp is free to use and immensely popular WordPress live chat plugin which gets used by big brands. The key to its success and wide popularity lies in its beautiful interface and ease of use, which both your support team as well as your client will come to appreciate. However, it is not simply all looks as it features many useful functionalities. For example, you will be able to reply to all inbound queries via the Crisp Live Chat box, or through email, Facebook Messenger, Twitter, and even SMS.
Other notable functionalities of this WP live chat plugin include the support for chatbots, notes, video and audio chatting, and so on. Your team can also leave canned responses for clients for when they are offline, share files with the clients, and even send emojis for building a better customer relationship.
iFlyChat WordPress plugin is designed for community and social networking websites. With that being said, it is clear that the plugin isn’t targeted as a support chat service, but rather creating a chatting system which is more attuned with that we see on Facebook. Nevertheless, you can use it to talk to your users directly and address their problems.
Notable features available with this live support chat plugin include one-on-one chatting, embedded chat rooms, group chat support, chat moderation, chat box theme customization, file sharing, video sharing and much more. The chat box is also translation ready, so language will not become an issue during communication.
#12. Live Chat by Formilla
Live Chat by Formilla is a freemium WordPress live chat plugin which has a free to use a model with advanced features locked away for premium users. However, the features and functionalities you get with the plugin are more than adequate, and the paid options are not that great compared to the alternatives we have in-stored for you in the premium plugin section of this list.
For free, this live chat WP plugin delivers features like real-time visitor monitoring, the option to add a custom image to grab the attention of your visitors, an offline email form and so on. There is also a smart messaging option which will display custom messages based on the scenario. You can also automate chat box pop-up based on specific triggers.
#13. Reve Chat
Reve Chat is a multi-channel cloud-based live chat service for WordPress. With the Reve Chat plugin installed on your WordPress, you will be able to use their powerful services. The plugin is super easy to install and use, and will help you engage your users through various channels, indirectly help draw in traffic, and boost your sales margins significantly.
You will be able to stay in touch with your potential customer using the website live chat box that gets integrated as the plugin is installed, as well as through Voice/Video chat, Facebook Messenger, Viber, and even mobile apps. Apart from all this, and the real-time visitor tracking functionality, the plugin also delivers features such as screen sharing, co-browsing, visitor analytics, queuing, auto trigger chat box pop-up and much more.
TotalDesk is an all-in-one helpdesk plugin for WordPress jam-packed with a boatload of features and functionalities. Yes, it provides live chat support, but on top of that, you get many more features including a ticket & notification system, a dedicated knowledge base, report and integration module and much more.
All the different support options are filled with a variety of various features, but here we will be focusing mostly on what you get with TotalDesk’s live chatting functionality. For starters, you get the option to initiate a live chat based on a newly submitted ticket. You can filter through the different chats based on the ticket ID. There is also the option to send a message to the customer if no agents are online.
#15. WP Flat Visual Chat
WP Flat Visual Chat plugin is ideal for websites that have a lot of content, products, or services which can get confusing for the visitors to navigate. The plugin is one of the few live chat plugins which allows you to visually guide your clients to their desired destination on your website.
As you can guess, with this WordPress live chat plugin running on your website, you will be able to provide excellent value to your customers and a user experience they will remember for a long time. Also, besides having such a powerful functionality, it is super easy to use and comes with a robust backend from where you can control all the aspects of the plugin.
Other impressive features offered by the plugin includes real-time Ajax Chat, file transfer options, and the ability to initiate the chat, transfer an ongoing conversation, and also save chat history. There are also plenty of customization options to help you correctly brand the live chat interface.
Olark live chat WP plugin helps add a live chat widget to your WordPress website. Depending on your subscription plan, you will be allowed to add multiple numbers of agents to attend customer queries and help boost your sales. After you have opted for a plan and created an account with Olark, you will be given a code snippet which you need to copy and paste into your site and voila!
Now, the main selling point with Olark is the fact that it is compatible with a lot of the popular CRM software like Salesforce, Highrise, Zendesk, and so on. If you are using any of these softwares, then taking in Olark into your arsenal will be a smart call. One more thing worth mentioning is that the service doesn’t have any native apps to help your agents provide customer support through their Android or iOS devices. However, there are plenty of third-party options which you can leverage to do the same.
#17. Live Chat Unlimited
Next up, we have another impressively popular live chat plugin for WordPress – Live Chat Unlimited. The previously mentioned LiveChat plugin, as well as, many of the other plugins we will mention on the list comes with a subscription-based plan to use their services. However, if you are looking for something that comes with a one-off payment, then Live Chat Unlimited is a great bet.
With a one-time purchase, you will get a license to use the plugin on unlimited domains. Furthermore, the plugin will allow you to connect 90 of your visitors to 10 operators at one time. It also has support for WPML and Polylang plugins, which means language incompatibility will not be a problem.
#18. Facebook Live Chat for WordPress
As the name would imply, this WP live chat plugin allows you to implement a Facebook Chat to your WordPress website. This is not merely an aesthetic gimmick, as your readers will be allowed to chat with you via Facebook Messenger. This makes it super simple to connect with your customers which in turn helps to improve your sales dramatically.
Since the plugin leverages the powerful and feature-rich Facebook Messenger to help connect with your customers and buyers, hence you will also get access to all the smilies, GIFs, and other features that come with Messenger. On top of that, there is also the convenience of connecting with your customers from your phone while you are on the go.
#19. Awesome Live Chat
For the next plugin on our list, we have Awesome Live Chat – a live chat plugin which is heavy on customization and highly recommended if you wish to provide your customers with a chat interface that is rich with colors. The plugin allows you to “paint” the chat box with your skin and also offers two different design styles. This makes it great for creating an engaging chat interface as well as for branding purposes.
Now coming to the feature side of the deal, this WordPress live chat plugin allows you to set up as many visitors as you need and allows your visitors to open up multiple tabs as well as the option to continue a chat from where they left off. Other features include geolocation support, option to add different chat support departments, offline messaging which turns the chat into a contact form when you are offline and much more.
#20. Gist All-In-One Marketing
Gist All-In-One Marketing is less of a dedicated live chat WordPress plugin and more of a marketing suite for bloggers and any internet business in general. All of its features and functionalities focuses on increasing your traffic, client acquisition, and ultimately to help increase your sales. You will get features that help you track user behavior, build email lists, and not to mention the functionality we are interested in – live chatting.
This live chat support plugin for WP allows you to talk with your website visitors in real-time and supports an unlimited number of agents to handle an unlimited number of clients. You will also be able to fine tune which visitors you choose to engage with by segmenting them based on events, custom tags, user’s action on your website, and much more.
Livechat plugun is an industry leader in live chat support applications and software. And if that is not enough persuasion, then you do get a 30-day free trial to test out all its bells and whistles. It is well-known and loved by users thanks to its fantastic user interface which your customers will also come to appreciate. This WordPress live chat plugin also integrates seamlessly with other useful services like Google Analytics, Zendesk, and many of the popular CRM and Email Marketing services.
Another awesome feature worth mentioning would be its flexibility and how it allows your support team or agents to answer customer query from desktops, laptops, and even from their mobile phones. You can also add a survey form at the end of each chat session so you can evaluate how your support team is handling customer queries.
SnapEdge live chat WP plugin is hugely popular among large businesses and is used by many well-renowned business-giants including Wacom, Tesla, PBS, and so on. The key strength of SnapEdge is with scalability. Depending on the amount of traffic you get, you can change plans and assign more or fewer agents to customer support.
Some of the features you will be getting with their service include automated chat invitations; a call back request functionality, integration with popular CRM, and support for SMS to Chat functionality that allows users to communicate with your support team via text. Other than this, the chat widget is completely customizable which makes way for branding opportunities.
#23. Comm100 Live Chat
Up till now, most of the plugin we discussed are targeted at or used by medium to large size business with a lot of customers. However, if you run a small business but wish to deliver the best live chat customer service to your buyers and customers, then Comm100 Live Chat is an excellent choice.
This WordPress live chat plugin is extremely user-friendly, can be integrated almost seamlessly to your website, and offers mostly all the basic functionalities you can come to expect from a live chat plugin. Furthermore, you will also get support for many of the popular third-party software and services which includes Google Analytics, Salesforce CRM, and so on.
Any Other WordPress Live Chat Plugin?
So these were our picks for the top 25 best WordPress Live Chat plugins, both in the paid and free-to-use category. We hope you found this read to be helpful, and the plugins helped to bridge the communication gap between you and your potential customers.
Also, if you are currently using a live chat plugin on your WordPress website, or know one or two excellent live chat plugins that we left out from our list, then do mention them down in the comments section. Contribution from fellow readers is always welcome, and it will help to expand the scope of this read.